How do I access the payment portal?expand_more
There are multiple ways to access the payment portal. The first way is to tap the "Pay Invoice" button on our website, which will take you to a page where you can enter a few details about your supplier and outstanding invoices to gain access to the portal.
Alternatively, you can access the payment portal directly by using the dedicated "Log in" button on our website and entering your username and password. This will allow you to log in to your account and access the payment portal. Both methods are easy and secure, and will allow you to view and pay your invoices quickly and efficiently.
Is the payment portal secure?expand_more
Yes, our payment portal is fully secured. We use industry-standard encryption and security measures to protect your personal and financial information. Additionally, we regularly monitor and update our systems to ensure the highest level of security and protection for our users. You can trust that your information is safe when using AccountsPay.
Can I view and pay multiple invoices at once?expand_more
Yes, you can view and pay multiple invoices at once using our payment portal. Simply log in to your account, select the invoices you would like to pay, and choose your preferred payment method. Our secure and easy-to-use system allows you to manage all of your invoices in one place and make payments quickly and efficiently.
Are there any fees for using the payment portal?expand_more
AccountsPay offers incredbily low card processing fees of only 0.95% for Visa and Mastercard and 1.88% for Amex card payments. The lowest in the industry. We also charge no upfront setup fees, monthly fees, or minimum transaction amounts.
What payment methods are available and accepted?expand_more
We accept a variety of payment methods to make it easy for you to pay for your invoices. Our accepted payment methods are Visa, Mastercard, Amex, bank transfer, and Direct Debit.
What if I have a question or issue with my invoice or payment?expand_more
If you have any questions or issues with your invoice or payment, please don't hesitate to contact us or use the built-in dispute feature of our platform. Our Australian-based customer support team is available to assist you and will be happy to help resolve any issues you may have. You can reach us by phone, email, or through AccountsPay's live chat function.
We are committed to providing excellent customer service and ensuring that all of our clients are satisfied with their experience.
Can I view my payment history and invoice details on the portal?expand_more
Yes, you can view your payment history and invoice details on the portal. Simply log in to your account and go to the "Invoices" or "Receipt" section to view your transaction history and invoice details.
You can view, download, and print your invoices, as well as see the status of your payments. AccountsPay is easy to use and allows you to manage all of your invoicing and payment information in one place.
Can I use the payment portal on my mobile device?expand_more
Unfortunately, AccountsPay is not currently optimised for mobile devices. However, you can access it on your mobile device's web browser by going to our website and logging in to your account. While the portal may not display or function as well on a mobile device as it does on a computer, you will still be able to view and pay your invoices. We apologise for any inconvenience this may cause and are working to make the portal mobile-friendly in the future.
Please feel free to contact us if you have any questions or need assistance.
Can I make partial payments on an invoice?expand_more
Yes, you can make partial payments on an invoice using our payment portal.
Simply log in to your account, select the invoice and enter the amount you would like to pay. You can make partial payments as often as you like until the invoice is paid in full. Our system will automatically update the invoice to reflect the partial payment and show the remaining balance due. You can also view your payment history and invoice details to track the progress of your payments.
What if I need to dispute an invoice?expand_more
If you need to dispute an invoice, you can use our dispute option on the platform. Please note that you may be asked to provide any relevant information or documentation regarding your dispute details. Our team is fully committed to ensuring that all of our clients are satisfied with their invoicing and payment experience.
How do I update my account information on the portal?expand_more
If you would like to update your account information or if you need to update your password, please don't hesitate to contact our customer support team. We are available to assist you and will be happy to help you make the required updates. You can reach us by phone, email, or through our live chat function.
Is the payment portal compliant with industry regulations?expand_more
Yes, our payment portal is compliant with all relevant industry regulations and standards. We are dedicated to ensuring that our systems and processes meet the highest standards of security and compliance. We regularly review and update our policies and procedures to ensure that we are in compliance with industry regulations and standards. You can trust that your information is safe and that your transactions are handled securely when using AccountsPay.
Is there a customer support team available to assist me?expand_more
Yes, our team available to assist you with using the payment portal. You can contact our team via email, phone, or live chat for assistance with any questions or issues you may have. Whether you need help logging in, making a payment, or updating your account information, our team is here to help.
Can I integrate AccountsPay with my existing accounting or financial software?expand_more
Unfortunately, the payment portal is not currently able to be integrated with existing accounting or financial software. However, you can still use the payment portal to view and pay your invoices, as well as access your payment history and invoice details. We apologise for any inconvenience this may cause and are working to improve the capabilities of the payment portal in the future. Please feel free to contact us if you have any questions or need assistance using the portal.
Can I receive a demo of the payment portal available?expand_more
Yes, you can receive a demo of AccountsPay's payment portal. Our team is happy to provide you with a demonstration of the platform and show you how to use its features and functions. We can provide a demo over the phone or via a video call. A demo is a great way to learn more about our payment portal and see how it can help you manage your invoices and payments. Please contact our team to schedule a demo at a time that is convenient for you. We look forward to showing you the payment portal and answering any questions you may have.